Help & Support | RankCrest Media

Help & Support

We're here to help you succeed. Get answers to common questions, contact our team, or explore resources to maximize your SEO results.

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Email Support

Get detailed answers to your questions within 24 hours.

Email Us
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Phone Support

Speak with our team directly Monday-Friday, 9am-5pm EST.

Call (309) 8855-314
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Live Chat

Chat with us in real-time for quick answers and support.

Contact Us

Frequently Asked Questions

How do I get started with RankCrest Media?

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Contact us via phone, email, or the contact form on our website. We'll schedule a free consultation to understand your business goals, analyze your current SEO situation, and create a custom strategy tailored to your needs. Check out our SEO services to learn more.

What payment methods do you accept?

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We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and wire transfers for larger contracts. Payment is processed securely through our encrypted payment gateway.

How do I track my SEO progress?

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You'll receive monthly reports showing keyword rankings, organic traffic growth, conversions, and other key metrics. You also get access to a client dashboard where you can view real-time performance data 24/7.

Can I cancel or pause my service?

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Yes. We offer month-to-month contracts with no long-term commitments. You can cancel anytime with 30 days' notice. We also offer service pauses if you need a temporary break. See our Terms & Conditions for details.

What if I'm not happy with the results?

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We offer a 90-day results guarantee. If you don't see measurable improvement in rankings and traffic within 90 days, we'll continue working until you do at no additional cost. Your success is our success.

How do I access my account and reports?

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You'll receive login credentials to our client portal within 24 hours of signing up. From there, you can access all reports, invoices, project updates, and communication with our team in one central dashboard.

What's your response time for support requests?

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Email support: within 24 hours. Phone support: immediate during business hours (M-F 9am-5pm EST). Live chat: real-time responses during business hours. Emergency support available for critical issues.

Do you offer refunds?

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We offer a full refund within the first 30 days if you're not satisfied with our service. After 30 days, refunds are prorated based on work completed. See our Terms & Conditions for full details.

Helpful Resources

Getting Started Guide

Step-by-step guide to launching your SEO campaign and what to expect in the first 90 days.

Read Guide β†’

SEO Glossary

Understand key SEO terms, metrics, and concepts explained in plain English.

View Glossary β†’

Video Tutorials

Watch short videos on how to use your dashboard, read reports, and track progress.

Watch Videos β†’

Blog & Tips

Latest SEO strategies, industry news, and actionable tips to grow your business.

Read Blog β†’

Case Studies

Real client results showing how we've helped businesses dominate Google rankings.

See Results β†’

Request a Feature

Have an idea for how we can improve? We're always listening to client feedback.

Share Feedback β†’